Error Connecting to Aspen Unified services – Primary services are not running
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Last Updated:
12-Apr-2021
Last Updated:
12-Apr-2021
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Article ID:
000098345
Article ID:
000098345
Primary Subject:
Problem Statement
When opening Aspen Unified page, the next error message shows up preventing the page to open correctly.
Solution
Firstly, check on Windows
Services
that the
Aspen Unified Agent Supervisor
service is Running, if not click on
Start
the service and try again opening Aspen Unified web page.
If Aspen Unified stills not open, go to
Microsoft SQL Server Management Studio
and connect to the database, click on
Security
, open
Logins
and locate
NT AUTHORITY\NETWORK SERVICE
.
Right click on
NT AUTHORITY\NETWORK SERVICE
and left click on
Properties
, the next window will pop-up.
Go to
Server Roles
and check to
sysadmin
box.
Click on
OK
and make sure to click on
Save All
to keep the changes performed.
Keywords
Aspen Unified, error