How long does it take?

For customers with a current support agreement the request will be processed within 1 business day. For questions or concerns, please contact our Customer Care team.: CustomerCare@aspentech.com.

Why register?

The AspenTech Support Center allows you to:

• Search for technical tips, frequently asked questions, and application examples
• Submit and track technical issues and report product defects
• Review known product deficiencies and download patches
• Access current product documentation
• Send suggestions and request additional information
• Contact us via Live Chat

Registered users can also subscribe to our monthly Technical Support e-Bulletins. These e-Bulletins are used to alert users to important technical support information such as:

• New knowledge base solutions
• Product updates and patch announcements
• Product release announcements
• Upcoming training opportunities