Registration for AspenTech Web Support

How long does it take?

For customers with a current support agreement the request will be processed within 1 business day. For questions or concerns, please contact our Customer Care team.:

Why register?

The AspenTech Support Center allows you to:

  • Search for technical tips, frequently asked questions, and application examples
  • Submit and track technical issues and report product defects
  • Review known product deficiencies and download patches
  • Access current product documentation
  • Send suggestions and request additional information
  • Contact us via Live Chat

Registered users can also subscribe to our monthly Technical Support e-Bulletins. These e-Bulletins are used to alert users to important technical support information such as:

  • New knowledge base solutions
  • Product updates and patch announcements
  • Product release announcements
  • Upcoming training opportunities