When you contact our Support Centers, our automated attendant will guide you through the available options.
Please note that some of our Customer Support phone numbers have changed. Click here for the new numbers.
Contact your regional Training group using the email addresses below.
We use product family specific e-mail addresses to route your issues to the most appropriate resource. If you do not know which e-mail address to use, you can direct your inquiry to eSupport@aspentech.com.
This is the “Online” version of our popular MES101 Foundation level class. This Online version is delivered through a combination of self-paced learning that you can complete over 4 weeks with support from live, online expert-led sessions, hands-on workshops and interactive online discussion boards. Students usually spend 8 to 12 hours per week to complete this online course.Upon successful completion of this course, you will be able to:
Although the course does not assume any prior experience with Aspen InfoPlus.21, those attendees that already have a working familiarity with the product will also benefit by discovering how the Aspen InfoPlus.21 components integrate.
This online class is completed over 4 weeks. Each week starts with short, online instruction by a live expert through a web meeting. The rest of the week is self-paced. Students exchange ideas, get help and interact with the class & instructor through an online discussion board. The online discussion board is open throughout the class and is monitored by the instructor during fixed hours. Week 1Week 2Week 3Week 4