March 17, 2020


Dear Customer,

The safety and health of the employees of AspenTech and our customers is of critical importance to us. We are monitoring the latest advice on COVID-19 response and reviewing our practices accordingly. A key priority is to maintain our highest levels of service to you. As we continue to monitor and follow the guidance from public health authorities in different geographies, we also have taken the following steps:

  • Customer service operations. We want to make sure that when you need us, we are there to help. Our customer and training websites, and our customer service telephone and chat systems remain robust. Our network system and tools enable the people who collaborate with you every day to continue to do so with the same quality you always enjoyed, even if they have to work off-site.
  • Transitioning Face-to-Face Training Classes to Online Virtual Classes. Through April 30, we are converting our in-person training classes into online classes where we can, to minimize the risks for our attendees and our instructors.
  • Free eLearning Access. We are also offering free eLearning access through April 30. Please contact our customer care team at customercare@aspentech.com for more details.
  • Reconfiguration of License Keys. If you have employees that are now working from home and require re-configuration of their aspenONE software license keys to allow bandwidth or temporary additional access, please contact our AspenTech team at customercare@aspentech.com.
  • On-Demand and Live Webinars. AspenTech conducts a regular schedule of live webinars and has an extensive library of on-demand webinars available on our website. Please visit our Resource Center on www.aspentech.com for details.
Lastly, I would like to remind you of our relentless focus on customer success. Our customer support website and our customer care teams are there 24/7. We are committed to delivering the services you depend on in a manner consistent with the health and well-being of both you and our AspenTech team.


Stay safe,

Michele Triponey
Customer Success Officer