March 16, 2020


Dear University Customers,

We know many of you are implementing remote and online classes as students are sent home due to the COVID-19 pandemic. We are here to help.

To support continued learning online, your students and faculty members can use your licensed aspenONE for University software off campus. They can check out the licenses while they are connected to your licensing server on the university network.

Additionally, if a user has difficulties maintaining connection to the licensing server, there is a Commuting feature (SLM Commute Tool) that allows the user to use the software offline. Please view this article to find out how to run this SLM Commute tool: https://esupport.aspentech.com/S_Article?id=000094209. (Note: AspenTech support account login is required to view the article.)

We hope that you and your students are safe and that you are able to continue your coursework with minimal disruption. Should you have any questions or need further assistance, please reach out to our Customer Care team at CustomerCare@aspentech.com.


Best regards,
Daniel Clenzi
Manager, AspenTech Customer Care and University Program