AspenTech Training General Policies

Course Fee

The course fee includes class tuition, electronic training materials, and refreshments.

Payment Policies

For public training, customers not paying by credit card at the time of registration will need to provide a purchase order or final payment for their registration to be confirmed. For customers not paying by credit card AspenTech will send an invoice which is due immediately. Invoices must be paid by wire transfer or a company check before the class begins.

If Customer is required to withhold tax on any amounts payable hereunder, Customer shall be responsible for the payment of such tax and shall pay AspenTech the full amount invoiced without any deduction for such withholding tax. All amounts to be invoiced hereunder will be exclusive of taxes or duties, and Customer is responsible for any such taxes or duties that may apply, including, but not limited to, sales and use taxes; excise taxes; value added taxes; consumption taxes; or goods and services taxes. If AspenTech is required to collect any taxes from Customer, Customer shall pay such invoiced taxes, and AspenTech will remit amounts collected to the appropriate taxing jurisdiction. If Customer is tax exempt, Customer must provide AspenTech with a valid exemption certificate as evidence of exemption for any taxes that AspenTech is required by law to collect and remit to the appropriate taxing jurisdiction.

Late payment charges of 1.5% per month will accrue on all invoices that conform to this Agreement commencing 30 days from the due date specified in the invoice, and will continue to accrue until all conforming invoices are paid in full. Any late payment charges will be set forth in a separate invoice, which shall be payable in full upon receipt.

AspenTech Intellectual Property

All training materials provided or presented by AspenTech are the sole and exclusive intellectual property of AspenTech. Customer shall not copy these materials, record any training presentation, or disclose any such materials or presentations to any third party without AspenTech’s express written consent.

Cancellation Policy

AspenTech Training is doing everything possible to ensure that our classes will be running smoothly and on schedule. We believe that we have taken the necessary steps to minimize any potential disruption and encourage our customers to contact us if they have any questions or concerns.

  • Customers who cancel their course registration at least ten business days prior to the first day of class will receive a full refund or credit.
  • Customers who cancel their reservation within less than ten business days before the start of class will be charged the full fee and will not be entitled to a refund or credit.
  • Customers may substitute another student from their company at any time up until the first day of class.

Course Changes

AspenTech reserves the right to change course content or the schedule. In addition, AspenTech reserves the right to discontinue or cancel courses if minimum enrollment is not met, or when conditions beyond the company's control prevail. In the event of cancellation, you will be notified within ten working days prior to the course start date and given priority registration in the next scheduled courses.

Note: AspenTech reserves the right to decline to provide training to any person or entity where such training might be deemed a prohibited export or re-export under U.S. law.