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AspenTech Customer Support

Your Gateway for Award Winning Support!

AspenTech Premier Support is our award-winning support offering that provides a wide range of services to help you realize the full value of your software investment. You can use the online Support Center for technical support, self-help knowledgebase, software patches, upgrades and customer care services.

The fastest way to find all information about a product is to use our 360 degree product browser.

Browse available solutions by selecting your product of interest: *

The most frequently browsed products are listed below:

Aspen Basic Engineering Aspen Capital Cost Estimator Aspen DMCplus
Aspen Flare System Analyzer Aspen Fleet Optimizer Aspen HYSYS
Aspen InfoPlus.21 Aspen PIMS Aspen Plus
Aspen Process Explorer Aspen Shell & Tube Exchanger SLM

  (Find solutions by Product Family, Product, Version, Solution Type and topics)

* With the release of aspenONE V7 in 2008 and 2009, we renamed many of our products to be more descriptive for new users therefore you may choose to view the above "choose product" menu by former and current product names. You may also lookup product name changes.

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One of the unique services we offer is My Support, where you may personalize the site to focus on your primary products of interest:

My Home A personalized home page provides you with immediate access to your important product and support information based on your products of interest.
  • A modifiable list of your chosen primary products of interest, with direct links to all content for those products
  • New comments added to your pending incidents
  • The latest product and release news for your products
My Solutions A personalized solutions page and enhanced Knowledge Base functionality.
  • Links to your recently viewed solutions
  • Links to solutions you marked as a "Favorite" and ability to email that solution to others
  • Links to solutions specific to the your site or site's projects
  • Links which allow you to contribute public or company specific solutions to the Knowledge Base
My Products A personalized product list page (360° View).
  • Populated when you choose your favorite products and with an option to add/remove products
  • One click access to your chosen product information including product news, recent knowledge base solutions, recent patches and available training classes
My Incidents A personalized incident page with details about incidents escalated to development.
  • Links to your pending incidents, bugs and enhancement requests with options for tracking them for your company or site
My Training A personalized training page.
  • Links to upcoming classes for your favorite products in the your region
  • Lists information regarding your completed training classes
My Surveys A personalized survey page.
  • Links to your pending and completed surveys
Update My Profile Your personalized account information and preferences.
  • Populated when you register on the site
  • Link to 'My Contact Information'
  • Link to 'My e-Bulletins' preferences

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Instructor-Led Training

Public – Traditional Classroom Training

  • Taught by highly-trained instructors who also serve as customer support engineers
  • Traditional classroom setting
  • Participants from multiple companies
  • Promotes knowledge exchanges with fellow classmates

Public – Virtual Classroom Training

  • Taught by highly-trained instructors who also serve as customer support engineers
  • Students participate in virtual classrooms through web conferencing software using cloud-based labs
  • All the key advantages of public classroom retained
  • No travel costs for students

Private On-site Training

  • Participants from a single company and held at customer's site
  • Class tailored to customer-specific topics and learning needs
  • Discussion more pertinent to customer-specific business
  • Good for large number of students – lower tuition cost per student
  • Possible reduction in travel cost for students

Private - Virtual Classroom Training

  • Participants from a single company – students participate in virtual classrooms through web conferencing software using cloud-based labs
  • Same benefits as Private On-site Training
  • Good for students from multiple sites
  • No travel costs for students or instructors
Self-Paced Learning and Product Capability Awarenness

E-Learning Modules

  • Self-directed instructional video tutorials showing techniques and methods
  • Accessed from within our products
  • Learn basic skills and navigation – great for getting started.
  • Good forum for refreshing knowledge previously learned

Public Webinars – Live and Recorded

  • Focus on short topics - good for awareness on product capabilities & application
  • Live webinars are recorded for later playback on-demand
  • Private webinars conducted by AspenTech business consultant at a customer's site or remotely via web conferencing are also available

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Coming Soon.... 07-Jan-2017


View our complete AspenTech event calendar

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Knowledge Base Search

Select the family or product of interest.

Search for solutions matching the following criteria:
Search Words:
Solution ID:
Search Results:

Go to Advanced Search...

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Check out AspenTech Training in a location near you!

Aberdeen, Scotland Training Classes
Aberdeen, Scotland

Brussels, Belgium Training Classes
Brussels, Belgium

Buenos Aires, Argentina Training Classes
Buenos Aires, Argentina

Calgary, Alberta, Canada
Calgary, AB, Canada

Denver, CO Training Classes
Denver, CO

Frankfurt, Germany Training Classes
Frankfurt, Germany

Jakarta, Indonesia Training Classes
Jakarta, Indonesia

Lyon, France Training Classes
Lyon, France

Perth, Australia Training Classes
Perth, Australia

Sao Paulo, Brazil Training Classes
São Paulo, Brazil

Singapore Training Classes

Tokyo, Japan Training Classes
Tokyo, Japan


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