Welcome! We are very happy to have you as one of our customers. We are committed to personally working with you to ensure that you have an exceptional experience while using our products and services. You can learn more about our full support and training resources with our Customer Services Guide. As an AspenTech customer, all of these resources are available to you.
 

• Register for an AspenTech Support Center account. If you are an existing support user, please login here.

• Download your software on the Download Center. Watch this video for product installation assistance.

• Keep your products up-to-date on the latest patches by using our Update Agent.

• Search 30,000+ knowledge base solutions, how-to videos, documentation, best practices, and more. (Also, check out our new proactive solution recommendation feature now part of our updated case creation page.)

• Access AspenTech University for all of your learning needs on AspenTech solutions by registering for classes near you or preparing for our user certification exams.
   

Have questions or need assistance? Contact our support by Phone, Email, or Chat. If you would like to discuss your experiences with our products or support or training services, please contact our management team.


Additional resources:

• The aspenONE V14 Upgrade Journey Overview

• How to install your SLM license server

• ​​​​How to install your license file

• How to install your aspenONE software

Best regards,



Steven Qi
Senior Vice President, Customer Support and Training
Aspen Technology, Inc.