When you contact our Support Centers, our automated attendant will guide you through the available options.

Please note that some of our Customer Support phone numbers have changed. Click here for the new numbers.

We use product family specific e-mail addresses to route your issues to the most appropriate resource. If you do not know which e-mail address to use, you can direct your inquiry to eSupport@aspentech.com.

Production System down. Unable to collect or generate critical data correctly. Critical project at a stand still.

Cannot use major product feature or cannot fully utilize product as designed or documented. No "acceptable" workaround available. Necessary to correct major feature issue.

General problem or question which does not prevent the user from fully utilizing product (as designed or documented).

Not awaiting immediate solution or response.

When you contact our Support Centers, our automated attendant will guide you through the available options.

Please note that some of our Customer Support phone numbers have changed. Click here for the new numbers.

Contact your regional Training group using the email addresses below.