When you contact our Support Centers, our automated attendant will guide you through the available options.
Please note that some of our Customer Support phone numbers have changed. Click here for the new numbers.
We use product family specific e-mail addresses to route your issues to the most appropriate resource. If you do not know which e-mail address to use, you can direct your inquiry to eSupport@aspentech.com.
Production System down. Unable to collect or generate critical data correctly. Critical project at a stand still.
Cannot use major product feature or cannot fully utilize product as designed or documented. No "acceptable" workaround available. Necessary to correct major feature issue.
General problem or question which does not prevent the user from fully utilizing product (as designed or documented).
Not awaiting immediate solution or response.
Contact your regional Training group using the email addresses below.
Browse our courses and register for training online or at a location near you.
Training Center
Contact our Technical Support team to request assistance with our products.
Submit a Case Track Cases
Search the Knowledge Base for product usage tips and documentation.
Knowledge Search
Download individual patches, automatically install patches, and download media.
Patches Software
AspenTech is continually striving to deliver maximum value to our customers by providing the best products and services in the industry. Our award-winning customer support team is eager to help you use our products to realize the full benefits of our technology. We are committed to delivering a world-class support experience to all our customers.
AspenTech Premier Plus Support is included in our license subscription agreements where Software Maintenance Services (SMS) are bundled into subscription payments through the entire license term.
Contact our Support Managers if you need additional assistance.
Read our FAQ.
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